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No telecommunications audit or cost-reduction study is complete without a thorough review of local service records - commonly referred to as the 'Customer Service Record' or 'CSR'. While CSR's do not always contain identical information, generally the header section will include: the print date, billing period, directory, class of service (business or residential), customer identification code, account number, USOC code and quantity of service items, description of service, unit rate, total monthly charge, and tax. The following two sections of the CSR contain important information about your company. The List Section The List section identifies whether or not the account is listed in the white pages of the telephone directory, as well as how the listing reads. Article: No telecommunications take stock or cost-reduction study is complete without a thorough review of local service records - many a time referred to as the 'Customer Service Record' or 'CSR'. While a simple review of telecom bill can reveal cost-saving savings opportunities, Customer Service Records contain very specific information and data. Most suppliers will release a copy of a CSR when requested by a customer or auditing firm on their behalf. What is a CSR? A CSR is a copy of how your telephone records perform in the telephone company's database. It contains information near at hand each separate line hang something on (i.e. type of service, baggage agent import charge, number portability charge, beck chequerboard on the line, 911 charge, etc.) that encompasses your monthly service impeachment on your bill. In addition, a CSR reveals the service location of the account, the billing address, incidental directory listings, PIC designations, hunting order, features that are bosom troubling and on which line these features appear, job plans that may include monthly charges, and taxes to each of the items on the record. 'Customer Service Record' is the most communally used term for the internal record of your account. Others may include a '2733' or 'PBX/Key/Multiline' record. (SBC) Some LECS use the term 'Service Record' or 'Billing Services Record' while others have no record at all. These would include the Mom and Pop telephone companies and CLECS. They can usually type them manually with the information you request. Universal Service Order Codes (USOC) Customer Service Records are written in codes, repeatedly USOC, or Universal (or Uniform) Service Order Codes. These codes are literally a foreign language to most, so consent to yourself plenty of time to turn into familiar with the USOC codes used by your local carrier. A more in-depth discussion of USOC codes will be discussed in a future issue of this newsletter. At TelCon Associates, we've developed a database of over 10,000 USOC codes. CONTACT US for information on this valuable auditing resource. The Four Main Sections of the CSR A typical CSR is divided into four sections: The Header Record Section, the List Section, the Bill Section, and the S&E Section. next you'll find a summary of what each section contains. The Header Record Section This Header Record section is found at the top of the CSR, and details information pertaining to the CSR and the aggregate itself. While CSR's do not continually contain identical information, generally the header section will include: the print date, billing period, directory, gauge of service (business or residential), customer identification code, recital number, USOC code and quantity of service items, description of service, unit rate, total monthly charge, and tax. The following two sections of the CSR contain important information with respect to your company. The List Section The List section identifies whether or not the tale is listed in the white pages of the telephone directory, as well as how the listing reads. Ironically, there is an extra accusal for non-published listings, unless there is formerly rare income account listed at the same service address. The code NLST indicates that it is NOT listed in the the telephone directory howbeit it still may be listed with directory financial assistance operators. SIC defines the service industry for proper Yellow Pages headings. The Bill Section The bill section of the CSR includes: bill name (BN1), bill adduce (BA) and tax area (TAR) for the account. The billing superscribe is oftentimes different from the bill name. The Service and Equipment Section This section is the most important part of the CSR. Since this area lists all demand hand-in-hand with each phone line, the bill section is also the area where USOC and nomenclature translations are necessary, in order to identify the exact line items. It is this area of the CSR where you will spend the bulk of your auditing time. Obtaining and reviewing CSR's is an important part of the telecom auditing process. A thorough job can be a time consuming and tedious, but the cost savings and increased efficiency is well worth the time and effort.
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